Outbound Dialing Patterns and Blocked International Dialing

May 2022

When a demonstration allows you to configure a number for callback or single number reach (SNR) for outbound dialing, you must use the correct format for your location and dialing situation. The DID numbers associated with your active demonstration will determine the source of the call. The phone number of the landline or mobile phone you are using for your demonstration will determine the target. Table 1.    Source and Target Country Dial Patterns

NOTE: City code is usually area code in the US.

The website http://www.countrycallingcodes.com/ can be used to determine the exit code and country code required for international calling.

Within Country Examples

For US to US calls: 9+1+citycode+number
For UK to UK calls: 9+0+citycode+number
For Singapore to Singapore calls: 9+001+65+number
For Sydney to Sydney calls: 0+number

Country to Country Examples

For US to UK calls: 9+011+44+citycode+number
For US to Singapore calls: 9+ 011 + 65 + citycode + number
For US to Sydney calls: 9 + 011 + 61 + citycode + number
For UK to US calls: 9 + 00 + 1 + citycode + number
For UK to Singapore calls: 9 + 00 + 65 + citycode + number
For UK to Sydney calls: 9 + 00 + 61 + citycode + number
For Singapore to US calls: 9 + 001 + 1 + citycode + number
For Singapore to UK calls: 9 + 001 + 44 + citycode + number
For Singapore to Sydney calls: 9 + 001 + 61 + citycode + number
For Sydney to US calls: 0 + 0011 + 1 + citycode + number 
For Sydney to UK calls: 0 + 0011 + 44 + citycode + number
For Sydney to Singapore calls: 0 + 0011 + 65 + citycode + number

Data Center Specific Outbound Dialing Patterns

Below are the outbound dialing patters that you can use for numbers outside the demonstration, such as your cell phone. These outbound access codes are shown for each specific datacenter that the session is running from.

APJ

9001+Country Code + phone number – Dialing Internationally from APJC
9+8 digit phone number

EMEAR

900+Country Code+Phone number – Dialing Internationally from EMEAR
90+10 digit phone number  – Dialing locally

Sydney

0 + 0011 + countrycode + citycode + number – Dialing Internationally from Sydney
0 + 8 digit phone number – Dialing within Sydney (Local)
0 + citycode + 8 digit phone number – Dialing to Other Cities (National)

US East

9011+Country Code+phone number – Dialing Internationally from US East
91+10 digit phone number dialing nationally (Long Distance)

US West

9011+Country Code+phone number – Dialing Internationally from US West
91+10 digit phone number dialing nationally (Long Distance)Blocked International Dialing

The table below displays the International Outbound Dialing status for dCloud each data center.

Table 2.    International Outbound Dialing status

Disabled Outbound Dialing

Outbound dialing has been disabled for the countries in the table below.

If you are in a country listed below and need outbound dialing to support your active dCloud session, please contact dCloud Support.

Table 3.    Disabled Outbound Dialing Countries

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