Get Routers and Endpoints

May 2023

Do I need a router?

It depends on the content you want to use.

Considerations:

• A router is required for content that uses IP Phones or a device that does not support a Cisco AnyConnect VPN connection. 
• A router is not required to use the dCloud Remote Desktop client. 
• Content documentation states whether the use of a router is required or optional.

For the best user experience, we recommend a router for content that uses multiple endpoints, voice, and video. You can also use a combination of a router and devices with Cisco AnyConnect. 

Meraki routers and endpoints are recommended, though some legacy routers are still in use. Learn more from Get a Meraki MX Router for dCloud Use.

Contact dCloud Support with questions or contact your dCloud Technical Lead.

References

• Supported Routers and Endpoints
• Cisco+ Secure Connect - Remote Access
• How Routers work with dCloud
• Recommended Endpoints: IP Phones, TelePresence Units, & Access Points

Use Endpoints with Cisco dCloud

To get started Cisco dCloud, all you need is a laptop, an Internet connection, and a Cisco.com account. Endpoints are optional and can be used with a router registered and configured for Cisco dCloud or Cisco AnyConnect VPN:

• Cisco AnyConnect VPN
  • Easiest way to connect but video quality depends on WAN performance
  • Support for PC, Mac, Cisco VXC, Apple iPhone and iPad, Android devices
• Router
  • Most comprehensive endpoint support and best video, voice performance (LAN based)
  • Support for PC, Mac, Cisco VXC, IP Phones, Apple iPhone and iPad, Android devices

Order a Router

1. Partner users can order a router using the standard Cisco ordering process.
2. Cisco field users can order a router from the Demo Loan Services (DLS) or the standard Cisco ordering process (preconfigured routers for Cisco dCloud are no longer available).

Register and Configure Router

You need to register and configure your router for use with Cisco dCloud.

Review Using Routers with Cisco dCloud for detailed instructions. For further assistance, please contact Cisco dCloud Support. Feel free to provide Feedback at any time.

Once registered, your legacy router can be shared with other users from the Dashboard > Routers page in dCloud.

Order Endpoints

Please see the new topic: Routers and Endpoints Recommended for dCloud Solutions.

Supported endpoints are listed in the Requirements section of the content guide. Endpoints can be ordered via the standard Cisco ordering process or via DLS. Third-party endpoints are not available via Cisco dCloud.

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