Frequently Asked Questions

Find the answers you need to get started using dCloud.

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dCloud Platform

Can I extend my dCloud session?

Yes. You can extend your session for up to 5 days.

Can I use my Mac laptop to run Cisco dCloud content?

Yes. You can use your own Windows or Mac laptop with Cisco dCloud.

To use dCloud, do I need to disable popup blockers for the web browser?

We recommend you turn off the pop-up blocker on your browser for the dcloud.cisco.com domain.

How can I connect endpoints to a dCloud session?

You can connect endpoints to a session using Cisco AnyConnect or a router registered and configured for Cisco dCloud.

How can I get access to Cisco dCloud?

Cisco dCloud is available to all users with a valid Cisco.com account. Some content is only available to Cisco Employees and Partners with Cisco.com access level 3 or higher.

Users need to contact their Cisco representative to have more access in dCloud for scheduling certain demos.

How many customized dCloud sessions can I save?

You may save 5 sessions per data center.

For how many days can I schedule my dCloud session?

You can schedule a session for up to 5 days.

I am a Cisco Virtual Office (CVO) user. What port should I use on my CVO router for dCloud?

Cisco Virtual office users should use the public Ethernet ports on their CVO router.

What browsers can I use to access Cisco dCloud?

Refer to Supported Web browsers for details.

What is the minimum upload and download speed for using Cisco dCloud? What if I am presenting multi-party audio or video conferences?

A 768 Kbps connection is recommended for upload and download. To present multi-party or video conferences, you will need at least 1.5 Mbps connection, upload and download. Insufficient bandwidth may cause poor voice and video quality, non-functioning features, and a dropped VPN connection. Refer to the Test Your Connection page for more details.

What is the recommended screen resolution for dCloud?

A screen resolution of 1024x768 or higher is recommended.

What type of endpoints can I use with Cisco dCloud?

Cisco dCloud uses standard endpoints.

What type of network protocol is required to use Cisco dCloud?

The network you connect to must support Dynamic Host Configuration Protocol (DHCP).

Where can I access Cisco dCloud?

You can use dCloud virtually anywhere, including:

Cisco office
Customer or Partner site
Tradeshows
Home office

Where can I find information on the endpoints required for a dCloud session and how can I order endpoints?

Endpoint requirements for specific dCloud content can be found by clicking the title of the content and viewing the Information tab. This information is also available in the content guide. Review the Supported Routers and Endpoints page for information on getting a router or endpoint.

What is dCloud Community Development Service?

The dCloud Community Development Service is a collaborative engagement brought to you by the Demo CoE and the dCloud platform.

They provide access to a cooperative ecosystem where dCloud is available as a community development platform for Cisco Engineers.

Cisco dCloud Demo Practice Engineers and Project Managers work directly with business units and Cisco Engineers to design and configure lab and demo environments based on scoped requirements. Upon completion, environments are published and, if applicable, replicated across multiple Data Centers for global availability.

For more information on dCloud demo development – see the dCloud Lab/Demo development Services Definition. See some of their offers:

Provides structured access to dCloud development resources such as:VM Library, Software, Licensing, Monitoring Tools, Lab Guide Templates, Topology Builder, etc.
Liaises with engineering contributors who have the ability to publish content within the dCloud Catalog.