Test Your Connection

May 2019

• Run a Local Connection Test
• Request a Remote Connection Test
• Minimum Recommended Connection Speed
• Port Requirements for Active dCloud Sessions

Cisco dCloud offers the ability for you to perform a connection test from your current location, as well as the ability to send a connection test request via email to a user at a remote location. Prior to launching a dCloud session, it is recommended that you run a connection test to verify that the connection can handle the speed and volume of traffic expected during an active session. If accessing the dCloud session via a laptop or other mobile device, you can complete the test using a wired or wireless connection. If the active session requires an endpoint device, such as a router or access point, it is recommended that you test the connection over the wired connection port to which the endpoint device will be connected.

Run a Local Connection Test

Follow these steps to perform a connection test from your location.

1. Browse to dcloud.cisco.com, choose the location closest to you, and then log in with your Cisco.com credentials.
2. Open My Hub > Connection tests.
3. Click Test Connection.
4. Enter a name for the test location, and then click Test.
5. The Test Your Connection pane opens. Your test launches automatically and will provide you the Average RTT, Download Speed, and Upload Speed. You may first be prompted about using a supported browser, or to install an upgraded version of Java. Depending on your web browser settings, you may receive a popup with a security warning. Click the option to allow the application to run. You must allow the application to run in order to perform the connection test.
6. Review the Average RTT, Download Speed, and Upload Speed of the internet signal from your current location. Slow speeds may indicate a problem with your broadband connection or network congestion. Results can vary due to the time of day.
7. When you are finished with this connection test, click Close.

Request a Remote Connection Test

Follow the steps below to send an email to an individual at a remote location, to request that they perform a connection test.

1. Browse to dcloud.cisco.com, choose the location closest to you, and then login with your Cisco.com credentials.
2. Open My Hub > Connection tests.
3. Click Request Test.
4. Enter the Email Address and Location of the user who will run the connection test at the remote location. You can also include an Additional Message with the request.
5. When you are finished with this connection request, click Request. An email with a custom link to the connection test is sent to the email address.
6. When the user clicks the link to perform the test, the user will see similar messages to those displayed during a local connection test. Refer to the previous section for details.
7. After the user completes the test, an email with the results of the test are sent to both the requester and tester. The saved test results can also be viewed by going to My Hub > Connection tests.

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