Multi Line Support in Webex Calling using Virtual Lines

Aug 2023

In today’s multitasking environment, phone power users like contact center agents may need to communicate on multiple lines. Multi line in Webex Calling enables those users to do just that. It's easy to place and receive calls with different assigned directory numbers and thus helps users to manage their busy day much more efficiently.

You can configure virtual lines with its associated business calling features, such as voicemail, call forward, call waiting and many more, without requiring additional license. After the lines are configured, they can be assigned to the device and Webex App as non-primary lines. These lines are used to place and receive calls like the primary line.

Some of the common use cases of virtual lines are:

• Users in support roles who manage high volume of incoming calls across multiple queues and hunt groups.
• Regional workers who desire phone numbers in multiple local area codes.
• Administrative staffs who manage calls for executives on shared lines.
• An executive who needs separate private and public lines.

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Get Started & Resources

• View the demo at: [https://dcloud2.cisco.com/content/instantdemo/multi-line-support-in-webex-calling-using-virtual-lines]
• Visit the dCloud help page.
• View all available demos at Cisco dCloud.
• Questions? Contact the dCloud technical lead for the corresponding practice here.

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