Cisco Webex Contact Center (WxCC) v8 - Instant Demo

February 2024

Overview

Webex Contact Center is the next-generation cloud contact center solution inspired by customers and architected for business. Designed and built from its foundation as a Software-as-a-Service (SaaS) cloud solution, Webex Contact Center’s best-of-breed platform architecture brings your business the innovation, flexibility, scalability, and agility of the cloud without sacrificing security. As a cloud-based subscription, Webex Contact Center enables rapid time to market and time to new revenue while minimizing upfront capital investment.

What's New?

• Appointments Use Case: In this scenario, you go into a proactive outbound communication to a customer about scheduling an appointment. The customer receives a message with proposed appointments and can reply to accept, cancel, or change the appointment to a more suited date and time. The interaction can take place using SMS, WhatsApp.
• Call Deflection Use Case: Implementing a reactive IVR to SMS/WhatsApp call deflection solution reduces inbound call volume and increases the customer service experience. Call deflection addresses the challenges of long wait times to connect to an agent during peak hours and high volume of inbound calls with a high cost to serve.
• Acqueon Preview Outbound Campaigns: We go through an overview of the Acqueon Preview Outbounds Campaigns. We navigate through the different menus on the Acqueon UI and show you the important settings that you must have a preview campaign running. We have also provided an easy way to send your contacts to your Acqueon LCM to trigger your Campaign on your Agent Desktop.

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Get Started & Resources

• View the demo at: https://dcloud2.cisco.com/instantdemo/cisco-webex-contact-center-wxcc-v8-instant-demo-2
  
• Visit the dCloud help page.
• View all available demos at Cisco dCloud.
• Questions? Contact the dCloud technical lead for the corresponding practice here.

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