No.

Saved or customized content is only available at the data center where it was created.

 

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Attention: Cisco dCloud is incredibly popular and gaining users faster than we could have ever anticipated. This is great news, but sometimes this means that demand outstrips supply.

If your session requires a specific piece of hardware, PSTN resources, external IP addresses, compute capacity or some other finite resource, we have likely exhausted the available pool for the time slot and data center you selected.

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If you are unable to schedule a session at your preferred dCloud data center and time slot:

• Try a different time slot. Look for a different time slot at your preferred dCloud data center.
• Try another dCloud data center. dCloud has five data centers available. Check for availability at our other data centers:
  • APJ: https://dcloud2-sng.cisco.com/
  • EMEAR: https://dcloud2-lon.cisco.com/
  • Greater China: https://dcloud2-chi.cisco.com/
  • US East: https://dcloud2-rtp.cisco.com/
  • US West: https://dcloud2-sjc.cisco.com/

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We recommend scheduling your session well in advance of when you will need it to ensure a reservation at your preferred dCloud data center.

An advanced registration/scheduling provides you the best chance to secure the content and time slot you want at your preferred data center.

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We monitor resource availability closely and are constantly adding new content equipment, along with more compute, storage, networking and bandwidth. We also add new features on a regular basis to meet the evolving needs of our content developers.

Increased Capacity

• We have done a lot of work optimizing some back-end functionality along with the content to make it less impactful to the platform. This allows us to do more with the existing infrastructure.
• We have increased capacity in the US West data center to 600 sessions. Infrastructure is being closely monitored and we expect to be able to increase this again soon.
• We plan to add additional storage and compute in the US East data center soon.

Watch this space for updates!

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Typically, there are two underlying reasons why you cannot schedule a session at your preferred data center and time slot.

• No devices available. The content you want to schedule uses a pool of devices that are all in use or scheduled for use by other users.
• Capacity constraints. The maximum number of sessions (capacity) that the platform can handle while also meeting performance demands has been reached

We monitor the platform closely and constantly add additional pools of equipment and underlying capacity to ensure that our users encounter this problem as infrequently as possible.

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February 2023

As a dCloud Guest, Customer, Partner, or Cisco User with scheduling permissions, you can schedule a session to start immediately if resources are available or at a later time.

Best Practices

Please schedule your session for only the amount of days you require. Generally, you will need one or two days. Keep in mind that resources are shared with others who are also scheduling sessions.

Note: It is possible to extend an existing session, as long as the total duration is no more than five (5) days.  

• Book the session for the number of days you need. If you think you'll need a session for a couple of days, book it for two days.
• If needed, you can book a session for up to 5 days.
• Sessions scheduled for less than 5 days can be extended to a total of 5 days.
• Session renewals are subject to dCloud resource availablity.

Note:  It is not possible to extend a session which has ended.

Examples

Example A: For example, let’s say you originally booked your session for 3 days and the session has not yet started. You realize you need the session for a total of 5 days. You can extend the session by 2 days for a total of 5 days:

1. Go to My Hub.
2. Click Edit under the demo for which you'd like to extend the schedule for your session.
3. Click the grey icon to the right of End Date and select the new date (Friday).
4. Click the grey icon to the right of End Time and select the new time (5:00 pm).
5. Click Update.

Example B: You have a session booked for 3 days, and 2 days into the session you realize you need an additional 3 days but you only have 1 day left. You can extend the session by 2 days (for a total of 5 days).

Example C: Your session has expired and you realize you still need to run the demo. Because you cannot extend a session which has expired, you need to schedule a new session:

1. Select the demo and then click Schedule.
2. Click the grey icon to the right of Start Date and select the new date for the session to re-begin (today, tomorrow, or a another date in the future). 
3. Click the grey icon to the right of End Date and select the new date for the session to end (up to five days). Schedule only the days you require (up to 5 days total).
4. Click the grey icon to the right of End Time and select the time for your new (renewed) session to end.
5. Click Next.

Also see Schedule a Session.

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