Yes. Cisco dCloud Support deals with dCloud issues and requests from all dCloud users. However, Account Teams are responsible for supporting customers using their shared sessions and Cisco products.

Note: If you do not have sufficient dCloud access, please contact your Cisco representative to gain more access for scheduling more demos.

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No. Customers are limited to running a session a maximum of 5 consecutive days. Account teams have the ability to request extensions for sessions that they share with customers.

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Yes. Customers logged in to dCloud can schedule and run sessions of any dCloud content that they can access. For more information, see Schedule a Session.

Note: If you do not have sufficient dCloud access, please contact your Cisco representative to gain more access for scheduling more demos.

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Yes. To access dCloud, customers must simply register/sign up for a Cisco.com account and then use that account to log in. If your customer registers as a Customer, their initial account defines them as an L2 user. This level of access provides:

• Direct and full access to dCloud content enabled for L2 access
• Full access to any dCloud session shared with them by a Cisco employee or partner

Note: If you do not have sufficient dCloud access, please contact your Cisco representative to gain more access for scheduling more demos.

If your customer registers as a Guest, their initial account defines them as an L1 user. This level of access provides full access to any dCloud session shared with them by a Cisco employee or partner. For additional information on registered Cisco.com accounts, go to: http://www.cisco.com/c/en/us/applicat/content/cdcrgstr/applications_overview.html. For additional information on upgrading a registered Cisco.com account, go to: http://www.cisco.com/c/en/us/about/help/registration-benefits-help/general-registration.html.

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Yes. Cisco dCloud access is based on Cisco.com account privileges.

Yes. To access dCloud, register for a Cisco.com account and then use that account to log in. If you registers as a Customer, your initial account defines you as an L2 user. This level of access provides:

• Direct and full access to dCloud content enabled for L2 access
• Full access to any dCloud session shared with you by a Cisco employee or partner

If you register as a Guest, your initial account defines them as an L1 user. This level of access provides full access to any dCloud session shared with you by a Cisco employee or partner.

Note: If you do not have sufficient dCloud access, please contact your Cisco representative to gain more access for scheduling more demos.

For additional information on registered Cisco.com accounts, go to: http://www.cisco.com/c/en/us/applicat/content/cdcrgstr/applications_overview.html. For additional information on upgrading a registered Cisco.com account, go to: http://www.cisco.com/c/en/us/about/help/registration-benefits-help/general-registration.html.  

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No. The dCloud sharing feature now enables you to search for any Cisco.com user and share a session with them.

Because Cisco dCloud access is based on Cisco.com account privileges,  your customer will need to register for a Cisco.com account and then use that account to log in. When a user registers as a Customer, their initial account defines them as an L2 user. This level of access provides:

• Direct and full access to dCloud content enabled for L2 access
• Full access to any dCloud session shared by a Cisco employee or partner

For additional information on registered Cisco.com accounts, go to: http://www.cisco.com/c/en/us/applicat/content/cdcrgstr/applications_overview.html. For additional information on upgrading a registered Cisco.com account, go to: http://www.cisco.com/c/en/us/about/help/registration-benefits-help/general-registration.html.  

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To see the content available to customers, you can filter the Access Level in the dCloud Catalog by L2.

Note: This filter enables you to display content based on a user's access level.  

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When you share a session with them, customers receive email with instructions for accessing the session in dCloud and can see the shared session in their Dashboard > My sessions list in dCloud.

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You can share any content, including demonstrations, labs, and training, that you can access in dCloud. Your ability to share a session is limited by your level of access, not the level of access of the customer. Account teams are responsible for making sure that appropriate documentation is in place when sharing content that includes pre-release software.

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Customers have the same Cisco dCloud experience as Cisco employees and Partners.

Note: If you do not have sufficient dCloud access, please contact your Cisco representative to gain more access for scheduling more demos.

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dCloud collaborates with stakeholders to define access levels for content. Customers have direct access to a subset of the dCloud content catalog based on their level of access. Account teams have direct access to additional dCloud content and can share any content available to them with customers, regardless of the customer access level.

Note: If you do not have sufficient dCloud access, please contact your Cisco representative to gain more access for scheduling more demos.

For policies for session scheduling, see Schedule a Session.

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Your access can vary depending on your registered Cisco.com account. 

Note: If you do not have sufficient dCloud access, please contact your Cisco representative to gain more access for scheduling more demos.

For additional information on registered Cisco.com accounts, go to: http://www.cisco.com/c/en/us/applicat/content/cdcrgstr/applications_overview.html. For additional information on upgrading a registered Cisco.com account, go to: http://www.cisco.com/c/en/us/about/help/registration-benefits-help/general-registration.html.  

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